The full form of ITES is Information Technology Enabled Services. Other names for ITES are remote services or web services. ITES encompasses a wide range of approaches and processes that use IT to improve and increase organizational effectiveness. India claimed to be the world's most prestigious ITES (Information Technology Enabled Services) outsourcing company.
Services offered by ITES
ITES provides certain services including medical transactions and coding, e-CRM, data mining and editing, electronic publishing and so on. Some other ITES services are listed below.
- KPO (Knowledge Process Outsourcing)
- GPO (Game Process Outsourcing)
- LPO (Legal Process Outsourcing)
- Operations at Back Office
- Call Centres
- BPO (Business Process Outsourcing)
- Logistics Management
Famous Indian IT-ITES companies
- HCL Technologies Limited
- CMC Limited
- TCS (Tata Consultancy Services Ltd)
- Infosys Technologies Limited
- NIIT Technologies
- Tech Mahindra Limited
Advantages of ITES
- Organizations and companies can expand and improve their versatility through BPO (Business Process Outsourcing), which is a significant segment of ITES.
- The enhanced and enhanced organizational versatility of ITES lies in increasing the rate of corporate processes, events and tasks,
- SCM (supply chain management) improves the pace of specific company duties and functions through the efficient and beneficial use of partners in the chain and the outsourcing of company processes.
Services Provided Through ITES
ITES provides a range of services such as Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and various other customer services. These are carried out over telecommunication networks and operate remotely. ITES may include the following:
- Back office work – this includes work related to HR, data entry and data conversion, finance and accounting verticals.
- Content related work such as content creation and development, translation services.
- Customer services such as a call center facility with extensively trained staff ready to assist people remotely with their queries.
- Animation services
- A number of other remote services