The full form of an SOP is a Standard Operating Procedure. An SOP is a collection of step-by-step instructions or guidelines compiled by an organization to enable its staff and employees to perform assigned routine activities. Different types of companies and organizations with SOPs aim to achieve consistency in efficiency, quality of output and employee productivity. It reduces the possibility of confusion and employees act according to regulatory standards.
Enforcing SOPs in the industry increases reliability in various official functions such as marketing, sales, customer service, etc. Depending on the services provided, SOPs may vary from industry to industry.
The CEO makes all the important decisions that correspond to the day-to-day business activities of smaller companies. But as a business grows, reportable SOPs are required to ensure continuity of business operations. It acts as a reference manual for employees to help people understand the sequence of business tactics and other related duties.
Types of SOP
Different groups and forms of standard operating procedures can be distinguished, as outlined below.
- A basic SOP that gives instructions for creating SOPs of other categories.
- Safety precautions SOP
- Methodological SOPs describe the investigative method or the complete testing method.
- Standard method for operating instruments, machines and other equipment.
- SOP for Analytical Technicians.
- SOP for reagent preparation.
- SOP for receiving samples and their documentation.
- SOP for quality assurance.
- Archiving of standard operating procedures and the method of handling complaints.
Advantages
Using a standard operating procedure has two major advantages: consistency and reduced errors.
An SOP can also help an organization evaluate employee performance, saving time and money and creating a safer workplace. In addition, SOPs can help improve communication within an organization. If a task changes, the SOP is updated and redistributed to everyone using it, allowing the organization to effectively communicate the change to everyone affected.
A manufacturing environment is one example of how SOPs can be used. SOPs are used to detail the production line procedures used to train employees and manufacture products. SOPs can also be used in finance or administration to document the processes needed to properly bill customers and collect payments.
A third application of standard operating procedure can be found in customer service, sales and marketing. SOPs are used to explain the service delivery process and instruct management how to handle customer complaints and comments and prepare sales proposals. This can be put to good use for collecting, tracking and storing key performance indicator (KPI) reports, as well as creating a consistent experience for new clients.
Finally, SOPs are often used when hiring and training employees. In this case, a standard operating procedure can ensure that each individual's orientation and training is consistent with the experience of their peers. A standard operating procedure guides managers through routine processes such as discipline and corrective action, as well as performance appraisals.
SOPs ensure that your team follows best practices and that talent is utilized to the maximum extent. SOPs must be clear, precise, and emanating from a central base. After widespread implementation, you will see visible results in a few weeks and you will see your sales skyrocket.